Privacy Statement

Through our online store, privacy-sensitive data, i.e. personal data, is processed. Clubelante.nl considers careful handling of personal data of great importance. We therefore process and secure personal data with care.

In our processing we comply with the requirements of privacy legislation. This means, among other things, that:
– we clearly state the purposes for which we process personal data. We do this through this privacy statement;
– we limit our collection of personal data to only the personal data necessary for legitimate purposes;
– we first ask for your explicit consent to process your personal data in cases where your consent is required;
– we take appropriate security measures to protect your personal data and also require this from parties processing personal data on our behalf;
– we respect your right to request access to, correction, or deletion of your personal data.

Clubelante.com is the controller for data processing. In this privacy statement we explain which personal data we collect and use, and for what purpose. We recommend that you read this carefully.

Use of personal data
When using our online store, we obtain certain information from you. This may include personal data. We store and use only the personal data that is directly provided by you, in the context of the service you requested, or that is clearly provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

• Name and address details
• Telephone number
• Billing address
• Email address
• Payment details
• Gender
• Date of birth
• IP address

Registration
For certain parts of our online store you may first need to register. After registration we store the personal data you provided. We store this data so you do not need to enter it again each time and so we can contact you in the context of fulfilling the agreement.

We will not provide the data linked to your account to third parties, unless necessary for the performance of the agreement you enter into with us or if required by law. In case of suspected fraud or abuse of our online store, we may hand over personal data to the competent authorities.

Account access
With your account you can access a management environment where you can set, enter, and change data yourself. This can be found here: https://www.clubelante.nl/mijn-account

Processing orders
When you place an order with us, we use your personal data to handle it. If necessary for proper processing, we may also provide your personal data to third parties. More information about this can be found later in this privacy statement.

Marketing
In addition to the information on our website, we can also inform you about our new products and services:

• by post
• by email
• via social media
• via SMS

Contact form and newsletter
Through our online store we offer the possibility to ask questions via a contact form, where you are asked to provide details so that we can handle your question. You decide which data you provide. The data you send us will be stored as long as necessary for the complete response and handling of your inquiry.

We also offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link to unsubscribe. Your email address will only be added to the subscribers list with your explicit consent.

SMS
It is possible to receive marketing messages via SMS if you provided your details for this purpose. We may use your name and phone number for offers. You may unsubscribe from SMS marketing at any time.

Publication
We do not publish your customer data.

Advertisements
Our online store displays advertisements.

Provision to third parties
We may pass on your data to our partners. These partners are involved in the execution of the agreement. These partners are also partly located outside the EU. We have strict agreements with them to comply with European privacy regulations.

Cookies
Our online store uses cookies. Cookies are also placed through third parties we engage. See our cookie policy here: https://www.superfoodstore.nl/cookie-beleid

When you first visit our online store, a notification is shown in which we explain why we use cookies. Your continued use of our store is taken as consent to this use. You can always adjust your preferences on the cookie policy page.

You are free to disable cookies through your browser, but please note that our website may no longer function optimally. We have agreements with third parties who place cookies about their use of the cookies and applications. However, we do not have full control over what these providers do with the cookies when they read them. For more information, please see the privacy statements of these parties (note: these can change regularly).

Google Analytics
We use Google Analytics to track how visitors use our online store. We have a data processing agreement with Google to make arrangements about the handling of our data. We have not permitted Google to use the Analytics information obtained for other Google services, and we anonymize IP addresses.

Security
We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

• Access to personal data is protected with a username and password
• We use secure connections (Secure Sockets Layer or SSL) to protect all information between you and our website when you enter personal data

Retention periods
The personal data described above is kept for as long as necessary to process your orders, including warranty. Afterwards, we retain data for a maximum of one year for statistical purposes. The data is then deleted, unless a legal obligation requires longer retention (such as the seven-year tax retention obligation for payment details).

All invitation emails that are sent always include an opt-out option allowing you to unsubscribe from receiving this type of email.

Third-party websites
This privacy statement does not apply to third-party websites linked to our online store. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes.

Access and modification of your data
For questions about our privacy policy or questions about access to, modification, or deletion of your personal data, you can always contact us using the details below.

You may also send us a request to view, modify, or delete this data. You can also submit a request to receive a data export for data we use with your consent, or provide a motivated request to restrict the processing of your personal data.

To prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in your browser settings. If the data is incorrect, you may request us to modify or delete it.

Dutch Data Protection Authority
Of course, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against the processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details
Elante Health B.V.
Weegschaalstraat 3
5632 CW Eindhoven